Certainly, some of you know exactly what you need. It`s great and it makes our lives a lot easier. Since Stihl has such a wide product range (for example.B. more than 20 different models of brushcutters, more than 30 different models of chainsaws), many customers need help to limit their choice. For every order, there is the right tool and finding the right balance for each customer is the reason why there are resellers. It is important to us that what you have in the end meets (and preferably exceeds) your expectations. If you opt for Stihl, you are buying the best quality product on the market, so your experience should be as good as possible. The law obliges sellers (e.g.B. machine distributors) to take the necessary measures to ensure that the person delivered with the product (customer) (z.B. 1) work tools) receive adequate information on use, etc. One of these changes allows resellers to send products directly to an end user without personal transfer or instruction. With the exception of chainsaws and spare parts. This seems to run counter to compliance with Section 6 of Occupational Health and Safety, etc.
Law 1974, although STIHL proposes that merchants offer the customer the opportunity to consult and inquire before the time of purchase and shipping, and that this can be done through online methods such as videos or web chats, face to face or by phone. STIHL has always relied on the highest possible product quality and the competence of service sellers. Personalized advice, general purpose training, delivery of operational products and professional customer service are pillars of the brand`s philosophy. Chairman of the Board of Directors, Mr. Kandziora explains: “For STIHL, the top priority is customer safety. This is why it is particularly important to us that the customer is informed by the merchant of the appropriate use of the products. Global surveys confirm that the customer appreciates quality technical advice and, in particular, personal contact with the reseller. So, dealers are warned that if you ship machines in a box, have not assembled or PDi`d and there is a serious accident, you can make yourself liable under the law, unless you can prove that you have properly fulfilled your duty of care. This usually requires a signature on a document detailing the delivery and identifying the equipment in question. It applies to the entire sale of machinery and not only to STIHL plants and not only to sale on the Internet. . . .